Air India and Vistara are finalizing their merger, scheduled for November 12, 2024. As part of this integration, Vistara's frequent flyer program, Club Vistara, will combine with Air India's Flying Returns program. This announcement was made on September 27, ensuring that Club Vistara members can continue to enjoy their benefits under the new unified airline structure.
The merger process is already underway, with all bookings for Vistara-operated flights from November 12 onward redirected to Air India's website. Club Vistara members are encouraged to link their accounts with Flying Returns for a smooth transition.
Key Details of the Merger:
Club Vistara points and benefits will be transferable to Flying Returns. Customers with accounts in both programs can link them by following a specific process. The merger aims to provide a broader network and improved services under Air India's Flying Returns.Air India has stressed the importance of this transition, stating, “By linking your accounts now, you can ensure a seamless transition and continue to enjoy the best of both worlds – wider networks and enhanced services with Air India Flying Returns.”
This merger is a significant part of Air India's transformation under Tata Group ownership. The airline is currently in the midst of a five-year turnaround plan, facing challenges such as updating its aging fleet and enhancing service quality.
Air India CEO Campbell Wilson highlighted the need for modernization, particularly in the premium segment. "Our product is obviously a lot more dated. These aircraft haven't had a product refresh since they were delivered in sort of 2010, 2011. And so it's more of an acute need for us," Wilson said in a recent interview.
To address these challenges, the airline has placed substantial orders for new aircraft and initiated a $400 million plan to refurbish older planes. These efforts are vital for Air India to remain competitive with international airlines and attract high-spending travelers.
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