Amidst the second wave of the coronavirus pandemic denting across the country, Life Insurance Corporation of India (LIC) has further relaxed processes for settlement of claims, , keeping in view the safety of its customers.
The LIC said that to facilitate quick settlement of death claims in the prevailing situation where death has occurred in a hospital, it has allowed alternate proofs of death such as death certificate, discharge summary, or death summary containing clear date and time of death issued by the government, ESI, armed forces, corporate hospitals and counter-signed by LIC class I officers or Development Officers, instead of municipal death certificates.
In other cases, municipal death certificate will be required as earlier. For annuities with return of capital options, production of life certificates is waived for annuities due up to October 31, 2021, besides accepting life certificates sent through email in other cases. LIC has also introduced Life certificate procurement through video call process, said a company statement.
To address the difficulties experienced by customers in submitting documents required for claim settlement in servicing branch, submission of documents has been allowed in any nearby LIC office for due maturity or survival benefit claims. The LIC has also enabled online NEFT record creation and submission for its customers through the customer portal for speedy settlement. Further, it also said that all LIC offices will work from Monday to Friday between 10 am to 5.30 pm from May 10 onwards.
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