The December month has just started and customers are already complaining of digital transactions failure marking a bad time for the Indian banking and digital payments industry. Lot of customers opted online transactions are already complaining of failure in the transactions. Industry sources reveal there have been multiple complaints about the failure of transactions on the Unified Payments Interface (UPI) and other payment methods.
Undoubtedly the bank service and back-end systems are to be blamed for these failures in transactions. However, from the bank side it is explained that the sudden high jump in digital payments was unexpected as it is due to Covid 19 and the banking industry was never prepared for this unanticipated increase. They added that the capacity of the servers is not strong enough to take the load, currently overloading problem happens often.
One of the Top banker reveals, “UPI has become so much bigger than card transactions that banks need to scale up their back ends to support this growth.” The month October has reported as many as 2.2 billion UPI transactions said the National Payments Corporation of India NPCI.
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