Hdfc life has come up with its new innovation that the company has launched Neo- which will be a bot for the use of Twitter that uses artificial intelligence for customer service, the insurer hopes to deploy the bot in answering policy which will be related to social media. This is not the first bot launched by HDFC life insurance but earlier also the company has launched SPOK.It was an email bot which helps answers to customers queries, The Neo will service for 24/7 for its customers and has the capability to authenticate customers and give frequently sought details, like fund value, sum assured and premium amount.
"Neo is one of the several initiatives undertaken by HDFC Life to streamline and digitize customer onboarding, policy issuance processes and servicing, with the aim of making such processes convenient and simple for the customers. One main aspect of this is to ensure our customers receive immediate responses to their queries, any time any place - be it email, chat or Twitter - as per their convenience," said Subrat Mohanty, senior EVP, and head-strategy, operations, HDFC Life Insurance Company. HDFC Life has launched Neo with SmartConnect Technologies.
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