New Delhi – IndiGo, one of India's premier airlines, has launched 6Eskai, an innovative AI-powered chatbot on WhatsApp, revolutionizing the flight booking experience for travelers. Developed in collaboration with Google's Riafy Technologies, this feature aims to simplify travel arrangements and elevate customer service standards.
Booking Flights Made Easy Passengers can now initiate their journey with IndiGo by simply messaging 'Hi There' to +91 7065145858 on WhatsApp. 6Eskai promptly responds with a menu of options, including flight bookings, web check-ins, boarding passes, and real-time flight status updates. Users can seamlessly navigate through flight options, enter their travel details, select preferred flights, and complete their booking with secure online payments.
Versatile Services Beyond booking flights, 6Eskai functions as a comprehensive digital assistant capable of managing check-ins, generating boarding passes, and addressing general travel queries directly through WhatsApp. This integration aims to streamline the travel experience by consolidating essential services into a single platform, eliminating the hassle of navigating multiple apps or websites. The chatbot supports multiple languages, including English, Hindi, and Tamil, ensuring accessibility to a diverse range of users across India.
Enhancing Customer Convenience Neetan Chopra, Chief Digital & Information Officer at IndiGo, expressed enthusiasm about 6Eskai: "We are excited to launch our AI-powered travel booking assistant, 6Eskai, on WhatsApp. IndiGo remains committed to leveraging technology to enhance customer experiences. This initiative reflects our dedication to innovation and customer-centric service delivery."
Collaborative Innovation Bikram Singh Bedi, Vice President and Country MD at Google Cloud India, emphasized the partnership's significance: "We are proud to collaborate with IndiGo to enhance customer experiences in the aviation industry. By leveraging Google Cloud's AI technologies, IndiGo is setting new benchmarks in customer service and innovation."
IndiGo's introduction of 6Eskai underscores its commitment to leveraging cutting-edge technology to simplify travel and elevate customer satisfaction. By integrating essential travel services into WhatsApp, IndiGo aims to attract more travelers seeking a seamless and efficient booking experience.
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