Due to the deadly virus pandemic most of the migrant labourers were sadly left in a state of panic created by the swiftness of lockdown right from the first pandemic.
In the wake of the record COVID-19 surge, the Kerala government has now set up multilingual call centres and opened control rooms to help migrant workers, who have come in search of a job in the southern state.
A Labour Department official said, ''Call centres and control rooms have been set up for guest workers at the state level in the Labour Commissionerate here and also at 14 district headquarters,''
As per the directions of Chief Minister Pinarayi Vijayan, the Labour Department has made several precautionary measures to ensure the safety of migrant workers, fondly being called 'guest workers', during the time of the pandemic and elaborate arrangements to address their fears and concerns.
Directions have been given to listen to their issues empathetically while arriving at the call centres and give them enough mental support to resolve and overcome them, the official said.
Bilingual officials are assigned in these centres to answer the queries and doubts raised by the guest workers, he added.
Call centre services are available in various languages including Assamese, Oriya, Bengali and Hindi.
Besides this, the existing facilitation centres of guest workers would also work as their help desk in various districts.
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