Internationally acclaimed IT service Tetrabyte LTD on why a rolling contract just makes sense. While the economic world reels from the impact of Covid-19 for the second time, life in any type of industry is feeling uncertain right now and nearly all sectors are feeling the pinch with some going to the wall completely.
We caught up with the close-knit team at Tetrabyte Limited, to discover the secrets of their success. This Managed IT Services and Telecoms Company are ahead of the curve with regard to customer service. In times when other office supply-based firms may be about to go out of business, Tetrabyte seem to be doing well.What’s the secret? According to this UK-Based IT Service, a customer-centric marketing approach combined with a rolling contract can go an unexpectedly long way.
Who are Tetrabyte Limited?
Set up back in 2002, the Tetrabyte team are a group of industry leading IT technicians who refuse to outsource to cheaper countries, with every aspect of their attentive IT provision made from right here in the UK. It isn’t just their dedication to their craft that sets them apart either. One of their excellent taglines perfectly sums up the consumer experience with this firm:
“Tetrabyte not only works with its customers. It cares for them.” With such utter devotion to the satisfaction of the client, Tetrabyte Limited have come far in 16 years. They have risen through the ranks to become a national player in the IT sector.
How did they Survive Covid-19?
As a corporation that provides IT support to offices as a primary purpose, how have Tetrabyte managed to survive the economic decline? They put it down to their excellent customer-centric approach teamed with their rolling contracts.
A spokesperson for the Company stated that their clients didn’t want an ongoing contract anymore. They wanted the freedom and flexibility of a month-to-month plan. At any point, they can call up and cancel the IT management from Tetrabyte. This ability to get out quickly has shone as a beacon to offices in trouble.
Another reason why Tetrabyte have come through the Covid-19 pandemic largely unscathed, is their ability to work remotely in any given computing crisis. By using the remote access tools exclusive to high-end technicians, they can remotely fix your computers, whether they be in the office or at home.
Let’s face it, just because we have evolved, doesn’t mean that we forego the need for technical support. If anything, we need it now more than ever.
What can we Learn from Tetrabyte Ltd?
What are the key takeaways from all of this? If you can tailor your business services to match the client’s evolving needs, then you will never be out of work. Only the best companies can ride that wave and survive, and those are companies that have the best IT teams behind them. That’s definitely something to think about when you are dealing with a home office breakdown over the phone.
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