New Delhi [India], Jan 5 (NT): The parliamentary standing committee on transport, tourism, and culture yesterday presented a report in the Rajya Sabha on the issues interconnected to civilizing airline customer satisfaction.

The working group premeditated on the issue of very expensive airfares charged at some point in the festive seasons, holiday seasons, natural disasters and political/social instability.

It also worth mentioning here there were many incidents of manhandling, discourteous and rude behavior by the staffers of various airlines.

Citing the case of Indigo, a mainstream of the committee members opined that the outlook of airline staff is very arrogant, often awkward and on many occasions, blatant rude.

Airlines overbook and deny boarding to confirm passengers, added the report.

On October 15, an IndiGo airline passenger was manhandled by the carrier's workforce at Delhi airport. The video showing traveler Rajiv Katyal being manhandled by IndiGo's following a verbal dispute had rounded on the social media.

The jury further said that while such "arrogant behavior" should bring to an end, there is also a call for soft skills training of the employees across airlines.

"Intensive training should be given to the crew and staff to extend courteous and decent behavior to the passengers", the panel stated in its report tabled in the Rajya Sabha. (NT)