The consumer generally creates an image of the product as its punchline suggests about it, but many time the goods act not up to the mark as they show to us. Same thing happens as per Internet star Mallika who was unhappy with the Uber Ride which was equal to nightmare as she witness with the registered driver of Uber. Comedian and Internet star Mallika Dua took to this on social media Facebook on Sunday to narrate a terrifying experience she had with an Uber driver in Mumbai. Claiming that Uber driver was verbally abusive and unreliable, she criticised the company in mocking terms for inadequate customer care in India. In a subsequent post, Ms. Dua wrote that while Uber India had promised "corrective action," she did not consider the matter resolved.

In her Facebook post, Ms. Dua wrote her Uber driver immediately ended the trip and rudely asked her to get out of the car after she asked him to increase the air conditioning. She said they got into a heated argument after which he turned abusive. When she refused to get out of the car, he began to drive erratically. Ms. Dua said it was only after she started screaming that he stopped the car and she managed to exit the vehicle.

Hours later, Ms. Dua wrote while Uber India had reached out to her and promised "corrective action," she did not consider the matter resolved.  "They told me they've barred this driver from their app and have escalated the matter... My status in no way means the issue is resolved... 2 polite phone calls don't fix this," she wrote, adding she hopes Uber India will set up a customer care number that works soon. "What's been described has no place on our app. Our community guidelines clearly reject such inappropriate and disrespectful behaviour. The driver partner's access to the Uber app has been banned,"  

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