Air India has opened five new contact centers, including ones in Cairo and Kuala Lumpur, to help its customers worldwide. The airline, owned by the Tata Group, has teamed up with Concentrix, a customer engagement company based in California, to run premium services from centers in Mumbai, Cairo, and Kuala Lumpur.

Additionally, Air India has enlisted iEnergizer to manage contact centers in Noida and Bengaluru, focusing on inquiries within the country, according to a statement released on Friday.

In a recent move, Air India introduced a special desk for its top-tier frequent flyers as well as passengers traveling in business and first class.

The airline revealed that it has adopted a thorough strategy to handle emails, social media interactions, and chat support internally to aid customers. "A 24/7 grievance management desk promptly addresses all customer queries, escalations, and provides round-the-clock support," it stated.

In summary, Air India has launched five new contact centers, including ones in Cairo and Kuala Lumpur, in collaboration with Concentrix and iEnergizer. The airline has also introduced a dedicated desk for frequent flyer members and bolstered internal processes to handle customer inquiries globally. A 24/7 grievance management desk ensures swift support for customer queries and escalations.

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