In a bid to facilitate the quick clearance of imports of Covid-related equipment or medicaments, the Central Board of Indirect Taxes and Customs (CBIC) has set up a dedicated help desk that will handle all queries and grievances.
The help desk will not only handle queries but would also ensure that items and raw material Imported for Covid 19 mitigation does not get stuck up at customs ports and the onward movement of such cryptically equipment is delayed.
The CBIC in a tweet also said that special measures would also be taken in case of non-resolution of grievance in a time-bound manner. The dedicated help desk will also facilitate personal imports through courier
The CBIC, which is the apex body related to customs duty and clearances, has already made public the names and contact details of nodal officers for facilitating Covid-19 customs assistance to trade and has asked all customs zones to clear such items in the shortest possible time.
Last month, on April 24, the government waived customs duty on import of Covid-19 vaccines as well as medical-grade oxygen and related equipment as the nation battled its worst health crisis with a "tsunami" of infections setting a new world record for cases.