New Delhi: The Union government on Wednesday issued fresh guidelines to broadly liberalise the BPO industry, saying these guidelines will make India a very favourable destination for expansion of voice-related BPO centres. In this connection, Union IT and Minister for Communications Ravi Shankar Prasad said that the country’s BPO industry is at USD 37.6 Billion at present and has the potential to rise to USD 55.5 Billion by 2025. 

"We've issued a guideline today that's very extensively liberalising the other service providers' guidelines. The guideline is revolutionary in nature that will make India a very favourable destination for expansion of voice-related Business process outsourcing (BPO) centres," the minister said.

Saying that the distinction between domestic and international “Other Service Providers”  has been removed, the Union minister said that a BPO centre with common telecom resource will now be able to serve customers located worldwide, including India. He called it a major reform which the Centre has taken.

The Union minister made it clear that the remote agents of OSP (Other Service Providers) can now directly connect with the centralised EPABX (Electronic Private Automatic Branch Exchange) of the customer using any technology, including broadband, wire line and wireless.

Kerala CM announces financial aid of Rs 20 lakh to the kin of woman who died in lift mishap

Pfizer CEO asserts it is in the final stages of agreement to supply Covid vaccines to India

Monsoon session of UP assembly to be held in August, Vax mandatory for legislators