Some PlayStation 5 buyers in India stood out to me privately reporting that they did not receive an official warranty card inside the retail box. Both the PlayStation 5 Disc and Digital Edition come with an official Sony warranty card that is yellow in colour. These warranty cards are essential to show at service centres across the country for repairs/replacements in case of unforeseen problems. 

While most PS5 consoles will have the official warranty card inside the retail box, there have been multiple cases reported of a missing warranty card by customers from Bangalore, New Delhi and Indore. In all cases, the warranty card was missing from the Digital Edition of the PlayStation 5. However, it could be possible that this may also apply to the Disc versions of the console as well.

It is essential that customers who did not receive a warranty card within their retail box get in touch with Sony India customer care. The warranty card holds important information such as the model name, serial number and the warranty validity date for your PS5 console. You will be required to send a copy of the Purchase/GST invoice associated with your purchase in order to get a duplicate warranty card from Sony India. 

To be on the safe side, in order to authenticate that your console was purchased via an Indian retailer, we also recommend sending a picture of the BIS sticker that can be found on the back of your console. 

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