A technology company has been ordered to pay composite compensation of Rs.2,000 to a customer for charging an extra amount of Rs 37 as a merchant discount rate on a debit card for payment for the repair of a laptop and installation of antivirus software by District Consumer Disputes Redressal Commission. The commission comprising president K K Kareer and member Jaswinder Singh ordered Secant Technologies, A unit of Litratim MicroSpecialities Private limited, Gurdev Nagar, through its managing director to refund Rs 37 charged extra to Paramjit Singh of Gurdev Nagar, Ludhiana.
Paramjit said he got a laptop repaired from the opposite party and also got installed antivirus software and was charged a sum of Rs.1,180 as service charges and Rs.670 on 14 September 2019, in his complaint to the commission on November 1, 2019.
The complainant paid the whole amount through his debit card of a bank, but the amount was paid under protest. The opposite party charged 2% extra as a merchant discount rate on a debit card. The complainant told the company about the guidelines of the Reserve Bank of India, which clearly stated that on account of Rs.2,000 or less no merchant discount rate was chargeable but despite that 2% extra was charged on account of the merchant discount rate (MDR).
The opposite party charged Rs.1,887 instead of Rs.1,850. This amounts to a deficiency of service on the part of the opposite party. The complainant sent a legal notice dated September 27, 2019, but despite that, the amount extra charged along with demanded compensation was not paid.
Hence the complaint whereby it has been requested that the opposite party be directed to pay compensation of Rs.50,000 for deficiency of service and Rs.1,00,000 on account of unfair trade practice and Rs.10,000 for legal charges and the amount of Rs 37 charged extra be also refunded with interest at the rate 12% per annum.
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