Huawei has introduced its new Intelligent Virtual Agent Celia in India, where it will compete with the already existing Alexa and Google Assistant in India. It is an in-house product of Huawei, which will function like Alexa. Meaning that you will be able to ask for things you need by speaking as well as do more work. This feature is available as an integrated part of the company's service app SUPPORT as well as on the website https://consumer.huawei.com/in/ and is ready to help Indian users anywhere and anytime.
The AI-powered virtual assistant responds by saying "Hey Celia" and has the ability to answer every field's questions and consumer questions. This smart assistant is available 24 * 7 and provides a solution from chat to human agent without any delay in processing of new information request. Asking Celia to buy a new phone, it has the ability to detect warranty issues, device issues, and meet all prerequisites before sending the device for repair. According to Huawei, Celia is a multi-function interface, The multi-round comes with different styles of operation and answering, which makes it easier to explain.
For your information, let us tell you that the answer is displayed in the form of text, links, collections, pictures as well as gif and jpg. Celia provides precise answers, which can be based on all standards and specifications, and transfer chat from online to human agent upon request. Huawei's spokesperson said that we constantly strive to provide our consumers with the latest technology. Through Celia we want to do value addition and provide convenience through solving personal questions. It empowers users for the control function with the help of an intelligent assistant. Huawei will continue to introduce AI products further to enrich the consumer experience.
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