New Delhi: Thirty days after launch, two weeks after the Finance Minister confirmed its functionality, technical issues continue to mar the functioning of the new income tax portal, as per reports. Certain key utilities like e-proceedings and digital signature certificate are not yet functional, say chartered accountants.
Also, some overseas entities have been facing problems in logging in to the portal, they said. The much-touted new income tax portal 'www.incometax.gov.in' had a bumpy start from the day of its launch on June 7 as it continued to face tech glitches, which prompted FM Nirmala Sitharaman to call a meeting on June 22 with officials of Infosys which has developed the new website.
Infosys in 2019 was awarded a contract to develop the system to reduce processing time for returns from 63 days to one day and expedite refunds. Even after two weeks of the meeting and over a month of the portal launch, users still continue to encounter problems like unable to file I-T returns for past years, download intimation notice u/s 143(1) for AY 2019-20 and earlier years. In response to queries on the glitches on I-T portal, Infosys said, "We're in our silent period. Clarity on the income tax matter was provided at our recently concluded AGM".
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