Chennai: The Southern Railways has been directed by the District Consumer Disputes Redressal Forum Chennai (North) to pay a compensation of Rs 10,000 to a passenger for facing hardship during his travel in Sapthagiri Express from Tirupathi to Chennai two years ago.
The complainant V Paul Raj boarded the train from Tirupathi to Chennai on July 24, 2017, in an unreserved coach. Since the train left Tirupathi around 5.50 pm till 8.25 pm, the coach in which he traveled did not have power and passengers traveled in darkness and without fans. Passengers also had to cling to their belongings and children for fear of losing them in the dark.
He said he faced severe mental agony and sought a compensation of Rs 3 lakh from the Southern Railways. However, the Southern Railway denied the allegation and stated that there was a sudden power failure and the generator also stopped working due to the dropping of belts in the train. Power was restored when the train reached Arakkonam and maintenance staff carried out the repair.
The railways submitted there were a power failure and the power back-up system too failed. This could be due to external factors caused by running over of cattle and entanglement of foreign objects like twigs. The fault was attended to at the nearest station and power was restored. The bench presided by Lakshmikantham said that the Southern Railway officials admitted the fault was due to a belt drop and directed it to provide a compensation of Rs10,000 to the complainant.