The world's famous South Korean smartphone maker Samsung, is preparing to relaunch its foldable smartphone Galaxy Fold. But ahead of relaunching, it cancelled its pre-orders in the US. The company told its customers that the company is cancelling all pre-orders as it needs to rethink the customer experience after the sale of the phone and the company is taking time. However, the company has given $ 250 in store credit to the customers who preorder the device instead. Samsung has already cancelled pre-orders due to some flaws.
Recently, an e-mail sent by Samsung has been made public by YouTable M Brandon Lee, in which the company has given information about cancelling the order. In its statement, Samsung said, "The reason for cancelling the order is that the company wants to give users the best experience with the help of new best technology." Samsung has said that taking a decision to improve the customer experience, the company is rethinking the entire process, including purchasing the device, its unboxing and post-purchase services. Let us know, Samsung Galaxy Fold will be launched in the US on 27 September.
For your information, please tell that to improve customer service, Samsung is also offering 'Galaxy Fold Premier Service'. With this help, users will be able to directly connect with Samsung experts. However, the company has not shared much information about this service. Customers who cancelled orders from Samsung have been given a credit of $ 250 in the Samsung Store as a 'Token of Appreciation'. The company says that customers can redeem this amount on any product found on Samsung.com. In this case, after the cell goes live, this amount can also be spent on Galaxy Fold.
If you tell us about this foldable phone, then the company has given a 7.3-inch Infinity-V Flex Display with 1536x2152 resolution. At the same time, on folding, the phone has a small 4.6-inch 840x1960 resolution display. The Galaxy Fold has a 7nm processor with 12GB of RAM. The phone has a 16MP ultra-wide camera, a 12MP telephoto camera and another 12MP wide angle camera for photography. The front camera of the phone is 10MP sensor. It runs on the Android One Pie based Samsung One UI. A powerful battery of 4,380mAh is provided in the phone.
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