In a move to enhance customer satisfaction and ensure the longevity of their products, Samsung has announced a program offering free screen and battery replacements for certain smartphone models. This initiative aims to address common issues experienced by users and to alleviate the financial burden often associated with repairs. If you own a Samsung device and have encountered issues with the screen or battery, here's everything you need to know about this program.

Eligible Models

Samsung has identified specific smartphone models eligible for free screen and battery replacements. These include popular devices from various series such as:

Galaxy S Series

• Galaxy S20
• Galaxy S20+
• Galaxy S20 Ultra
• Galaxy S21
• Galaxy S21+
• Galaxy S21 Ultra

Galaxy Note Series

• Galaxy Note20
• Galaxy Note20 Ultra
• Galaxy Note10
• Galaxy Note10+
• Galaxy Note10 Lite

Other Models

• Galaxy A32
• Galaxy A52
• Galaxy A72

Common Issues Covered

The program covers a range of common issues related to the screen and battery of eligible devices. These issues may include:

Screen:

• Cracks or damage due to accidental drops or impacts.
• Display malfunctioning, such as flickering, unresponsiveness, or discoloration.
• Touchscreen issues, including unresponsive areas or ghost touches.

Battery:

• Rapid battery drain or inability to hold a charge.
• Overheating issues related to the battery.
• Sudden shutdowns or erratic battery performance.

Method to Avail Free Replacements

To avail of the free screen and battery replacements offered by Samsung, follow these steps:

Step 1: Check Eligibility

Ensure that your smartphone model is included in the list of eligible devices for this program.

Step 2: Visit Authorized Service Centers

Locate the nearest authorized Samsung service center in your area. You can typically find this information on the Samsung website or by contacting customer support.

Step 3: Provide Proof of Purchase

When visiting the service center, be prepared to provide proof of purchase for your device. This could include a sales receipt or invoice.

Step 4: Assessment and Replacement

Once at the service center, a technician will assess the condition of your device and verify the issues with the screen or battery. If deemed eligible, the technician will proceed with the replacement process.

Step 5: Enjoy Your Repaired Device

After the replacements are completed, you can reclaim your smartphone and enjoy it without the previous issues affecting its performance. Samsung's initiative to offer free screen and battery replacements for select smartphone models demonstrates their commitment to customer satisfaction and product quality. By addressing common issues at no cost to the user, Samsung aims to prolong the lifespan of their devices and enhance the overall user experience. If you own one of the eligible Samsung smartphones and have experienced screen or battery issues, don't hesitate to take advantage of this program to get your device back in optimal condition.

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