It is a good news for the WhatsApp users as it will allow them to complaint provided users with a process to flag complaints and concerns about the service. WhatsApp’s website mentions that users can contact grievance officer Komal Lahiri, who works in the United States regarding the complaints or concerns.
Linkedin profile of Komal Lahiri suggest that she is senior director,global customer operations and localization, WhatsApp.
The cases of circulation of fake news was becoming a major problem for the Whatsapp. Many people were killed due to mob lynching across the country earlier this year, after mobs believed rumours circulated on WhatsApp.The circulation of the fake news have given rise to issues like mob lynching. Indian government has urged WhatsApp to clamp down on sinister message so these kind of cases can be controlled.
Earlier this year, Union minister Ravi Shankar Prasad met WhatsApp Chief Executive Officer Chris Daniels in New Delhi. The meeting was to discuss solutions to technological challenges related to the messaging application in India.
Whatsapp is popular application in India and around 200 million people use this app to send message. Whatsapp has already introduced a ‘forward’ label to identify the forwarded message.