The UP state government said on Sunday that the CM Helpline has proved to be a boon for the needy during the corona period. It is helping people to redress their grievances and taking feedback.
As per reports, UP’s helpline receives 35,000 calls daily, mainly about departmental schemes, the status of complaints. Around 5,000 complaints are registered daily and about 50,000 outgoing calls are made by the helpline workers. "During the corona period, the helpline inquired about the well-being of callers even after the RT-PCR or antigen test report of the infected came negative. It also informed the district administration about whether the infected got free medicine kits or not. The helpline also asked 1,30,010 ASHA workers in rural areas how many medicine kits they had distributed and informed the department," the spokesperson said. The helpline spoke to around 83,000 Anganwadi workers about the distribution of medicines and ration.
Apart from this, information was also being sought from them about the list of children who lost their parents during the Covid. The helpline spoke to 48,914-gram pradhans about antigen tests of symptomatic persons, vaccination to prevent Covid and also appealed to people to follow the guideline to protect them from Corona. The helpline also took information from 52,840 ration shop dealers about the distribution of ration to the beneficiaries and their e-pass machine and battery failure or internet problem, if any.
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