BANGALORE: The Airports Council International (ACI) World has recognised Kempegowda International Airport (KIA) the world's best airport for the year 2022 in its ASQ Arrival Survey.
Bangalore International Airport Limited (BIAL) asserts that through providing connectivity to non-metro towns and acting as a favoured transfer hub for southern India, KIA is assisting India's aviation growth story. Effective deboarding procedures, fast customs and immigration procedures, well-organized baggage claim services, and the availability of infrastructure like transit hotels and AI-powered help robots are all features of the airport.
Bangalore airport emerged as the winner among 15 participating airports worldwide.
We are really honoured to get the Best Airport at ACI's ASQ Arrival Survey Worldwide for the year 2022," remarked Hari Marar, MD and CEO of BIAL. This acknowledgment is a result of the effort, commitment, and dedication put forward by our team. We appreciate the cooperation of the government agencies, Immigration, Customs, and CISF, in making the arrival procedure go well. We also want to express our gratitude to our customers for their steadfast faith in us. This recognition strengthens our commitment to excellence and solidifies our place among the top airports.
“Selected by passengers, these awards are powered by the airport community, which includes airport employees and a range of other stakeholders, said Luis Felipe de Oliveira, Director General, ACI World, .. I congratulate the whole team at Kempegowda International Airport Bengaluru on their success in the Airport Service Quality Awards.”
The leading airport customer experience measuring system in the world, ASQ, is based on in-person interviews with travellers who complete questionnaires at the airport and rate their satisfaction on the day of departure. This study, which is carried out at more than 340 airports across the globe, is regarded as the gold standard for evaluating the level of airport service.
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