New Delhi: The US government has fined Air India $ 1.4 million (Rs 11.38 crore) for the delay in returning ticket money to passengers affected by flight cancellations or changes in their schedule during the coronavirus epidemic. have put. The US Transportation Department said on Monday (November 14) that Air India is among six airlines ordered to return a total of $600 million to passengers as refunds.
According to the report, Air India has also been asked to return $121.5 million (Rs 988 crore). Officials have said that Air India's provision of refunding passengers on request is contrary to the policies of the US Department of Transportation. In fact, the US government has made a rule that the airline will have to legally refund the ticket money of passengers if flights are cancelled or changed.
In a departmental inquiry, it was found that Air India took more than 100 days to process more than half of the refund applications. These cases of delay in refunds predate the acquisition of Air India by the Tata group. Apart from Air India, the US government has also imposed penalties on Frontier, TAP Portugal, Aero Mexico, EI AI and Avianca Airlines.
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