A customer, who claims to have been refunded just $80 (roughly Rs 5,500) when the person returned a defective Clearly White Pixel 3 smartphone. Luckily for the user, claims to have received not one but 10 Pixel 3 phones for the replacement order of a single Not Pink Pixel 3.
According to the report, Google sent a customer 10 Pixel 3 handsets worth over $9,000 (roughly Rs. 6,17,900) after he requested a refund for a defective Pixel 3 smartphone. Now, the Reddit user is looking to return the extra handsets but not before Google refunds the full amount for original defective phone.
"Every large company has its fair share of customer service issues, but Google seems to always find the most perplexing ways to screw up. Case in point, one Reddit user has posted a story in hopes of getting Google's attention.
According to the report of Android Police, "After returning a defective Pixel 3 Google didn't issue a refund. Instead, it sent 10 Pixels when the user bought a replacement.”
As per report, that leaves $900 owed (apparently this was a 128GB model). However, Cheetohz (the user) went ahead and ordered a new pink Pixel in a separate transaction. Google's shipper somehow thought the order was for 10 pink phones, and that's what they sent.”.