So far Google's Artificial Assitant is only talking to you, but in the coming time, its new avatar will work like call centres. Media reports are claiming that Google Assistant is doing genuine voice testing and this new assistant has been named Duplex. It is being said that after the pass of the test, it will be used in call centres and this can end the job of people working there.
This report has come as the cloud-based customer service industry is growing steadily, there is no scope for the shortfall. Last year, the cloud-based customer service industry was up $ 6.8 billion and is expected to reach $ 20.9 billion by 2022. Companies like Amazon, IBM, Microsoft are already working on Cloud Computing and Cloud Call Center. Although a Google spokesperson is not doing it for the business, its business is looking for this technology.
By the way, Google Duplex can be successful, but those who work in the call centre will face bad days. It would, however, be interesting to see how Google's Artificial Assistant talks to humans and addresses their problems. Google had shown a demo of Google Assistant in its developer conference this year, how he was booking seats in the hotel by talking to people.
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