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IndiGo refund for flight cancellations during lockdown
IndiGo refund for flight cancellations during lockdown

Airline IndiGo announces refunding of 99.5% of the total amount they owed to their customers. The refunding is due to the complete shutdown of air services in 2020. Last year, deadly coronavirus was introduced in India because of which the central government issued a lockdown in the nation. After the lockdown orders, all the transportation was closed which led to no bookings and no earning. 

Passengers who already had done their reservation process but could not fly due to the pandemic-induced lockdown last year were to be provided full refund by order of the Supreme Court. The country’s largest airline by market share, IndiGo said that since the resumption of complete operations in May 2020, it has been rapidly refunding amounts owed to customers whose flights were cancelled during the lockdown. Also, IndiGo spokesperson said, “The airline has already processed close to ₹1,030 crore in refunds, which amounts to about 99.95% of the total amount owed to its customers. The pending credit shells are mostly cash transactions wherein IndiGo is awaiting bank transfer details from the customers.”

Ronojoy Dutta, chief executive officer, IndiGo said, “The sudden onset of Covid-19 and the resulting lockdown, brought our operations to a complete halt by the end of March, 2020. As our incoming cash flow through ticket sales was impacted, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers." He further added 'However, with the resumption of operations and a steady increase in demand for air travel, our priority has been to refund the credit shell amounts in an expedited manner.'

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