Not clear where Ola will provide service for its e-scooters; Don't have showrooms or service centre

The Ola Electric scooter just went on sale in India, and the company's purchasing page quickly filled up with reservations. The demand for the Ola S1 electric scooter has been so strong that the business has claimed that it has sold 1100 crores worth of scooters in only two days after the sale began.

Without a doubt, numbers speak for itself, and the demand for the Ola Electric scooter is huge. However, with so many scooters set to share space on public roads, it's unclear where the business plans to service the S1 line, especially since it hasn't revealed any dedicated dealerships or approved repair centers to handle its customers' after-sales needs. 

When a well-known news organization attempted to contact an Ola Electric representative, they were referred to the company's official website, which sheds some insight on the situation. Apart from providing information on where and how to buy the scooter, as well as online bookings/delivery of the Ola S1 series, the firm has also said on its website that the user's regular maintenance check and servicing would be conducted at their house.

The Ola S1/Ola S1 Pro is an AI-driven smart car that uses predictive maintenance to eliminate the need for regular scheduled maintenance every 3 to 6 months. When something on your scooter needs to be replaced or serviced, you may arrange a doorstep service using the Ola Electric App.

If the diagnosis requires more than a house visit, we will arrange to pick up your car and return it when the necessary repairs have been completed," according to the official website of Ola Electric. While the business hasn't released specific statistics, it's safe to assume that Ola has sold enough scooters to justify its original production capacity (2 million units) at its Tamil Nadu facility based on the first reaction.

Now it will be interesting to note how Ola plans to cope with the after-sales requirements of the customers, especially considering the fact that it needs to cater to each and every customer on demand, at home. 

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