Ozonetel, a prominent provider of the oneCXi platform for unified customer experience intelligence, has announced its acquisition of CloudConnect Communications. This mobile-first digital Unified Communications as a Service (UCaaS) provider is also a licensed virtual network operator under the Department of Telecommunications (DoT).

This strategic move positions Ozonetel to leverage the rapidly expanding global UCaaS market, valued at over USD 50 billion. The integration of CloudConnect’s TRAI and DoT-compliant UCaaS solutions into Ozonetel’s oneCXi platform will enhance the company’s capabilities in modern business communication.

Ozonetel emphasized that this acquisition will enable them to provide seamless, comprehensive solutions that integrate workplace communication, collaboration, customer engagement, and experience management. As mobile technology continues to transform traditional Private Branch Exchange (PBX) systems, businesses are often challenged by frequent communication interruptions. The newly integrated platform will streamline these processes, helping employees remain focused while allowing executives to manage calls more effectively, thus boosting overall productivity.

The enhanced UCaaS capabilities will also improve customer experiences by ensuring that calls are directed to the appropriate employees, even outside of regular office hours. This blend of mobile convenience and the reliability of traditional systems allows businesses to maintain control over their communications while enhancing customer satisfaction.

Atul Sharma, Founder and CEO of Ozonetel, expressed his views on the acquisition, saying, “The acquisition of CloudConnect strengthens our oneCXi platform to provide scalable, secure, and reliable communication solutions across industries. By adding UCaaS to our existing suite of CCaaS, CPaaS, CX, and AI solutions, we can offer enterprises 360-degree control over business communications. We are excited to welcome Team CloudConnect as we set new benchmarks together.”

Shalil Gupta, Managing Director (Global Growth) at Ozonetel, noted, “With this acquisition, we are ready to help enterprises take a holistic approach to employee and customer experience. It not only redefines workplace communication but also elevates the customer experience.”

Raman Singh, Co-founder and CEO of CloudConnect, shared his excitement about the partnership, saying, “We are proud to join Ozonetel on this journey. Our combined expertise will set new benchmarks in the CX industry and allow us to deliver innovative, scalable solutions that meet regulatory standards. With CloudConnect’s telecom capabilities integrated across networks, we are adding significant value for enterprises.”

MORE...
AUKUS Alliance Makes Waves: Remote Naval Control from 10,000 Miles!

Apple to Expand iPhone Manufacturing and Retail Presence in India

Apple to Redefine Home Automation with Smart Display Launch in 2025