Digital wallets are becoming very popular among the people and youth of the urban area. Easy transaction and cashback offers are the main reason. Over the past few years, many digital wallets have come on the market and some more are yet to come. Under digital wallets, anyone can pay their bills, transact money and do many things including booking tickets in just seconds.
Despite all this, there are many incidents of fraud in digital wallets. In these fraud cases, people lose thousands of rupees in a few seconds. The customer should be aware of such fraud and should never reveal his personal banking information to anyone. If a consumer becomes a victim of e-wallet fraud, then it must be known what rights he has. For information, let us know that in January 2019, the Reserve Bank of India (RBI) has made it mandatory for all mobile wallet users to provide the same security as credit or debit cardholders. RBI has also asked digital wallet companies to set up 24 * 7 customer care helplines, where people can complain about the fraud that happened to them.
The RBI has also brought a provision that if the complaint comes within three days, the entire amount will be refunded. If the fraud is reported between four and seven days, the transaction amount or Rs 10,000, whichever is less, will be refunded. At the same time, if the report of the fraud is given after seven days, the refund will be given as per the approved policy by the RBI of the e-wallet company. For the moment, the customer should take one more thing here. According to the guidelines, a customer will be liable for unauthorized transactions if it is caused by his own fault.
Keep these things in mind to avoid fraud
1. Do not enter your PIN, CVV and OTP number anywhere, unless you are sure that it is a secure payment gateway platform.
2. Never transact with e-wallet using public Wi-Fi.
3. Always visit the official website for transactions or to collect banking information.
4. While making any type of transaction, ensure that your connection is secure. Ensure that the URL starts with https: // or http: //.
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