Big digital companies like Google and Facebook have started updating their portals with the aim of making public information including appointment of complaint officers as per India's new social media rules. According to official sources, big social media companies like Google, Facebook and WhatsApp have shared details with the Information Technology (IT) ministry as per the new digital rules. Twitter, however, is still not complying with the rules. Under the new rules, major social media intermediaries need to appoint grievance redressal officers, nodal officers and chief operating officers.
That is what is necessary for these officers to be appointed in India and they should be here. The category of leading social media intermediaries covers social media platforms with a user strength of more than 50 lakh. Industry sources said Facebook and WhatsApp have already shared the compliance report with the Ministry of Electronics and IT. Information about appointment of new complaint officers is being updated at these forums.
Google has named Joe Grier on the 'Contact Us' page. His address is mountain view america. The page also reports about complaint redressal arrangements for YouTube. As per the rules, all social media companies have to report about the grievance redressal officer and their address on their respective portals, apps or both. Also explain the manner in which users or victims can complain.