Coronavirus has caused great trouble for every country of the world. This deadly virus has stopped all business in India. And this had a profound impact on the automobile industry. Now amid the coronavirus epidemic, automobile companies are taking new steps to gain consumer confidence. Many car manufacturer companies in the country have also started online car sales and online service booking facility. Meanwhile, the country's well-known automobile company Mahindra & Mahindra launched the online sales platform 'Own Online' this week and now the company has come forward to fully digitize the service process. In this, a live video of repairing the consumer's vehicle from the service bay will be shown, which is the first time in the industry.
If necessary, service advisors will use standard 3D photos of frequently used parts to give any information. Veejay Nakra, CEO of the automotive division of M & M Ltd stated that "Our offering of digitally 'contactless' service experience is safety and we are strictly following the guidelines on all touchpoints. We offer all our customers Mahindra Let's invite you to experience all the new ways. "In India, Mahindra currently has launched around 300 customer touchpoints.
Apart from this, the complete repair information will be available through the company's mobile app and the owners can view their repair order, including the parts used, job operations and other necessary costs. This includes making necessary approvals and online payments. All documents and updates related to the service will also be shared through WhatsApp. Mahindra is one of the automobile companies that has come to the forefront to help in the fight against Coronavirus.
