Bhubaneswar:The Odisha government has taken a step to strengthen Help Desks at state-run medical colleges and hospitals by designating one senior nursing officer as Swasthya Sanjojak.
Secretary of Health and Family Welfare Shalini Pandit has instructed Superintendents of all government medical colleges and hospitals (MCHs) to strengthen their help desk systems in accordance with instructions from Odisha Chief Minister Naveen Patnaik to make universal clinical care provided under the Biju Swasthya Kalyan Yojana more accessible for common people.
Issuing the directions iin this regard, Mr.Pandit said, "Learning from Covid-19 showed that informing the attendants/relatives on the patients' current health state was of key relevance for reducing their anxiety." A system like this would also "be fairly beneficial to the family, attendants of the patients in ICU, HDU of government MCHs where access of others is banned," he said.
An official statement said that the Superintendents of MCHs were given instructions to nominate one Senior Nursing Officer Swasthya Sanjoak in to regularise the operation of the helpdesks. Mr. Pandit made it clear that the Nursing Officer with the right disposition and skills might be proposed for the position.
Swasthya Sanajoak "would operate as a link between the hospital and patients' family/attendants" to disseminate current information regarding the medical and physical condition of indoor patients, the statement said.
"To enable cashless treatment for low-income patients registered in the Biju Swasthya Kalyan Yojana (BSKY), the government previously hired Swasthya Sahayaks in all the private institutions empanelled under the BSKY.
As of now, these Swasthya Sahayaks are employed by 402 privately accredited hospitals located throughout the State. The approach worked effectively since there was a steady rise in the number of patients receiving cashless care in private hospitals. The felt-need of the people would be met with dedicated Swasthya Sanjojak in Government MCHs, giving the universal health care under BSKY a boost "It added.
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