The WhatsApp API based helpline was launched for citizens of Kolkata. People, now with the help of WhatsApp can register themselves for free drive-in vaccination.
Kolkata Municipal Corporation's WhatsApp chatbot for vaccination registration crosses the 75,000 plus appointment bookings since its launch. The chatbot was started on May 15, aa per the senior official said. A senior state e-Governance official said "The number of vaccine booking on WhatsApp bot crosses 75,000 and usage is growing.” Drive-In Vaccination was also introduced through this WhatsApp Bot to help people in easy registration for vaccination in four-wheelers only. After a successful vaccination drive for the second dose, the slots were opened for first dose vaccination for 45 plus.
This chatbot feature has helped smoothen the vaccine appointment booking process and reduced waiting time for citizens at vaccination centres. The bot has zero manual intervention to get a jab slot.