New Delhi: In a bid to further strengthen its e-catering services more customer-centric, Indian Railway now launched WhatsApp food delivery facility for Railways passengers.
Passengers traveling in Indian Railways can now order food online through WhatsApp while undertaking a journey by using their PNR number.
Indian Railways has recently started WhatsApp communication for the railway passengers to order food through e-catering services," the Ministry of Railways said. “Business WhatsApp number +91-8750001323 has been started for the purpose." Initially, two stage-implementation of e-catering services was planned through WhatsApp Communication. In the 1st phase, Business WhatsApp number will be sending a message to the customer booking e-ticket for opting for e-catering services through clicking the link www.ecatering.irctc.co.in.
With this facility, the customers will be able to order meals of their choice from the restaurants of their option available at stations en route directly through the e-catering website of IRCTC without even requiring to download the Application.
In the upcoming phase of the services, a chatbot powered by artificial intelligence (AI) will be able to answer any inquiries from customers regarding e-catering services and will also be able to make meal reservations using their WhatsApp number.
Based on feedback and recommendations from customers, WhatsApp communication has first been used for e-catering services on a few trains. Later on, this will be applied to other trains.
Through the IRCTC's e-catering services, which are available through both its website and app, consumers receive about 50,000 meals per day.
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