Australia's competition regulator is set to announce on Monday, today, on the afternoon of 1 June 2020 that EB Games, the largest specialist sports retailer in Australia and New Zealand, will sell any of the Fallout 76s between November 14, 2018 and October 31, 2019. The person is supposed to agree to apply in a court to return that goods.
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The Australian Competition and Consumer Commission announced in a release that the game retailer acknowledged, "it had the potential to mislead their consumers about their consumer guarantee rights with more than 76 Fallout." Customers of this game tried to get a refund for the game soon after launch, but reprimanded them. Despite EB Games citing problems with the game, such as glits and server outages.
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EB Games' move comes months after the ACCC forced Bethesda's parent company, ZeniMax, to issue refunds to customers. ZeniMax had previously refused to issue refunds to Australians, stating that under Australian Consumer Law, the Australian team has no right of withdrawal if they purchased the game online through a Bethesda store or a third-party retailer. The start of Fallout 76 was surrounded by all kinds of problems. Players had to deal with campuses that exposed users' personal information by breaking, dominated restrictive inventory limits, poor optimization at launch, gliked the Power Armor Suite, and bugs on the official support page. It was not even the biggest controversy. The game's Power Armor Special Edition promoted a canvas duffel bag, but when users received their items, they received a lower-quality nylon bag instead. Replacement for those people has been sent several months after the launch of the game.
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The result has come a long way since 76, and the Westlanders update has left the game in a much better place. But the entire saga has served to remind global publishers that if you release a game with enough problems in release, Australian customers are entitled to a refund, whether they are purchasing from a server in North America or From a physical store in Melbourne. Mall ACCC has this advice for anyone who was refused a refund by EB Games.
