People will not have to wander in the coming days to get information about government services or to know their process. The Central Government is going to develop a chat with the facility of exchange of messages in the fun app on the lines of Whatsapp. The Ministry of Information and Technology (IT) has prepared its framework and soon it will be implemented by providing facilities to the people.
According to the IT Ministry, information is provided to people in government services using artificial intelligence throughout the world. People use Whatsapp on a large scale in the country, in this way they have a complete understanding of this medium. The ministry is going to develop chat arrangements in this kind of chat app. This framework has been prepared and work is going on at the technical level. According to a senior ministry official, this chat will be provided in different languages of the country. In the first phase, it will be implemented in Hindi speaking areas and then in a serial manner it will be implemented in regional languages.
According to the Union Ministry, there are 1.21 billion mobile phones in the country. Of these 456 million people use smartphones and most often use WhatsApp or similar Internet chat. The government can make easy arrangements using the chat on a large scale to give information about the progress of their schemes to the people, to process the central plans and to give information about them.
At present, people wander especially about the process of central planning and related information. An official of the Ministry said that the State Governments will also be discussing this soon. While Andhra Pradesh is a state which has implemented this system in the traffic service and has had complete success.