New Delhi:- In May 2023, Facebook responded to only about 27% of user complaints, while Instagram responded to half of all user complaints, according to the company's latest India monthly report that was not enough to show actual grievances from the users.

The number of individual complaints on Facebook more than doubled to 16,995 in May compared to April data, and on Instagram, he increased by more than 68%. According to category-related information released by Meta, Facebook "addressed" as many as one-tenth of user complaints claiming content depicted partial nudity or sexual activity.

In the case of Instagram, the platform acted on half of the total users' reports it received for violation of its policy on "content showing me in nudity/partial nudity or in a sexual act".

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Meta transparency report shows the other categories of the report, on which Facebook action rate was less than a quarter of the percentage, including grievances raised by users for "bullying or harassment" (less than 7 percent), "inappropriate or abusive content" (about 8 percent) and fake profiles (about 48 percent).

Facebook received a total of 16,995 grievances from users and provided tools for users to resolve their issues in 2,325 cases. "Of the other 14,670 reports where the specialized review was needed, we reviewed content as per our policies, and we took action on 2,299 reports in total," Meta said in its report for Facebook.

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The category-wise details of action taken on 2,299 additional reports were not disclosed by Facebook. Instagram received 16,267 grievances from users, out of which it acted on 6,499 incidents comprising 2,671 reports on which action was taken after specialized review. Instagram provided the tool only about 5 percent of the time users reported their accounts had been hacked, and only about 5 percent of the time users claimed content contained partial nudity or sexual activity.

It was about 50 percent. The company did not disclose the categories of the 2,671 reports listed in the report or any policy-related details. Meta received two orders from the Complaints Commission (GAC) to which the company complied. GAC is investigating complaints from users dissatisfied with the social media giant's solution. 

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According to the report made about the complaints that users made about the content that is on Instagram and Facebook platforms disturbed the users were solved but only a few not even half of them and after that the complaints also increased.