The Unique Identification Authority of India (UIDAI) unveiled the new Artificial Intelligence/Markup Language-based chatbot, ‘Aadhaar Mitra’ for a better resident experience.

The chatbot has improved functionality like tracking the status of Aadhaar PVC cards, checking Aadhaar enrollment/update status, and providing information on enrolment centres' locations. Residents can use the bot to register their complaints and follow up on them.

"New AI/ML-based chat support for ResidentFirstUIDAI is now available for greater resident interaction!" Residents can now register and monitor complaints, check the status of their #Aadhaar PVC cards, and more, the UIDAI tweeted.
In the rankings report released by the Department of Administrative Reforms and Public Grievances (DARPG) for the month of October 2022, UIDAI came in first place among all Group A ministries, departments, and autonomous entities for handling public complaints. UIDAI has led the standings for three months in a row.

"UIDAI has an effective grievance redressal structure that is made up of UIDAI HQ, its Regional Offices, a Technology Center, and active contact centre partners. According to a press statement from the Ministry of Electronics & IT, "UIDAI has been a facilitator for both ease of living and ease of conducting business and it has been consistently striving to make Aadhaar holders experience progressively better.

The organisation is committed to strengthening its grievance redressal mechanism while also providing ease of life. A cutting-edge and futuristic open-source CRM solution is being gradually rolled out by UIDAI. To improve UIDAI service delivery to residents, the new customer relationship management (CRM) solution has been built with cutting-edge capabilities, according to the ministry.

The new Customer relationship management solution has the capacity to support multi-channels like a phone call, emails, chatbot, web portals, social media, letter, and walk-in through which grievances can be lodged, tracked and resolved effectively.

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